We appreciate your business and strive to deliver exceptional digital services and quality printed materials. Please review our refund and return policy below to understand your rights and responsibilities as a client.
Overview
Our refund and return policy lasts 30 days from the date of purchase. After 30 days, we unfortunately cannot offer a full refund or exchange.
For digital services, such as web design, branding, or photo editing, refunds are only issued if no work has been delivered and no custom work has begun. Once the project has started or any portion of the work has been completed, we are unable to issue refunds due to the nature of creative services.
For physical products (such as printed materials or merchandise), to be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Non-Returnable Items
The following items are not eligible for return or refund:
- Completed digital services or downloadable content
- Customized print products
- Gift cards or promotional discounts
- Perishable or time-sensitive goods (if any)
- Any product returned after the 30-day window
Proof of Purchase
To complete any refund or return, we require a valid receipt or proof of purchase. Please do not send any items back without prior confirmation from our team.
Refunds for Services
If your refund request is approved before work has started, we will issue a full refund. If work has begun, a partial refund may be considered based on the portion completed.
Refunds (if approved) will be processed back to your original method of payment within 7–10 business days.
Refunds for Physical Goods
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, a refund will be processed within 7–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account or credit card statement
- Contact your credit card company (posting times may vary)
- Contact your bank
If you’ve completed all of the above steps and still haven’t received your refund, please reach out to us at info@3orcas.com.
Exchanges (Physical Items Only)
We only replace physical items if they are defective or damaged. To request an exchange, contact us at info@3orcas.com and send your item to:
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit. Once the return is received, we will issue a gift certificate for the original value.
Return Shipping
You will be responsible for paying for your own return shipping costs. Shipping fees are non-refundable. If a refund is issued, the cost of return shipping (if paid by us) will be deducted.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
Still have questions? We’re here to help.
📩 Contact us at info@3orcas.com